Refunds
Cancellation and refunds
What may be cancelled, how, and what VEDAUM never sells at all.
The portal of Privacy, terms and refunds
Last updated 2026-10-12.
VEDAUM does not take payment online
No programme, retreat or session on this platform has a payment step, and none is planned. You send an enquiry, a person comes back to you, and anything owed is arranged directly between you and whoever provides it. This policy is published because money does change hands — it simply does not change hands on this website.
Not yet complete
This document is written, and a few particulars about the company that publishes it are not yet stated. They are listed below rather than filled with sample text, because a placeholder that looks like a fact is worse than a visible gap.
- The registered legal name
- The registered address
- A support address a person actually reads
- The city whose courts settle a dispute
- The refund policy — how many days before the start a cancellation still returns everything, what comes back after that day, and what happens once it has begun
What is sold
Three things. A place on a VEDAUM programme — designed, led and run by VEDAUM itself. A consultation — time with a person. And a listing from a partner, their retreat or their consultation, where VEDAUM takes a stated commission and the service is theirs. The first two are ours to answer for. The third carries the partner's terms as well, and you see them before you book.
What is never sold
No remedy, ever. Not a gemstone, not a puja priced against a difficult period, not a protection from anything. A remedy here is seva — an act, freely given, costing nothing. There is no refund policy for a paid remedy because there is no paid remedy, and the marketplace is built unable to read your chart precisely so that one can never be invented for you.
The cancellation window
This policy has three parts: how many days before the start a cancellation still returns everything, what comes back after that day, and what happens once the programme has begun. ⚠ None of the three is set, and none is guessed here — an invented figure is a term a customer could hold us to. All three will be stated before any booking can be paid for.
How to cancel
From your bookings page, or by writing to the support address below with the booking reference. A cancellation is effective when we receive it, not when it is processed.
When the money comes back
To the original payment method. Once a refund is issued it is normally with you within five to seven working days, though the last step belongs to your bank and not to us.
If the partner cancels
You are refunded in full, including our commission, whatever the window says. A retreat that does not happen is not a service you received.
If a payment fails or double-charges
Write to us with the date and amount. A duplicate charge is returned in full and we do not ask you to prove it twice.
If you disagree with an outcome
Write to us first and a person will read it. If that does not settle it, the courts named below have jurisdiction. We would rather answer you than be right.